Minicom steps in to address quality concerns over Spiro electric motorcycles

The Ministry of Trade and Industry (MINICOM) has announced that it has intervened in the ongoing concerns about the quality of electric motorcycles produced by Spiro, which have recently come under public scrutiny.

Spiro motorcycles are among the most widely known electric bikes on the Rwandan market, especially since the government adopted policies promoting the use of electric vehicles.

However, riders—particularly commercial motorcyclists—have reported several issues, including overheating batteries, reduced battery life, and difficulties accessing spare parts when replacements are needed. Some users also claim that these battery problems can affect the braking system.

In a statement released on November 11, 2025, MINICOM said: “The Ministry of Trade and Industry (MINICOM) informs all Rwandans that it has received complaints from Spiro customers and, in collaboration with RICA, RSB, RURA, and MININFRA, is following up to find appropriate solutions.”

Earlier, in its own statement dated November 8, 2025, Spiro acknowledged that some of its motorcycles have encountered issues but emphasized that corrective measures are underway.

The company stated that certain batteries might develop problems but that “whenever such cases occur, they are replaced immediately, and ongoing upgrades have improved their performance.”

Spiro also noted that the previous challenge of limited spare parts availability has been resolved, adding that the opening of a local assembly plant in Rwanda has made maintenance services more efficient.

Spiro began operations in Rwanda in 2022, and since then, more than 1,300 of its motorcycles have been deployed across the country’s roads.