Equity Bank stops attempted fraud, reassures customers funds are safe

By Prince Boris Cyubahiro.

Equity Bank Rwanda Plc has confirmed an attempted fraud targeting some of its money transfer operations, assuring customers that no funds were lost and all accounts remain secure.

In a statement released on March 15, 2026, the bank said its monitoring systems detected unusual transactions and immediately triggered security protocols to contain the threat.

“Our systems flagged suspicious activity, and prompt security and resolution measures were implemented in line with operational and risk management procedures,” the bank said.

Swift action allowed the bank to recover the majority of the affected funds within 24 hours of the attempted fraud.

Equity Bank Rwanda Plc added that investigations are ongoing in collaboration with law enforcement and financial regulators, including the National Bank of Rwanda.

The bank reassured customers and partners that banking operations continue normally and that client funds remain fully protected. “We want to assure our customers and partners that their accounts and funds are safe, and all banking services are operating as usual,” the statement said.

Equity Bank maintains a zero-tolerance approach to financial crime and continues to strengthen cybersecurity measures, enhance transaction monitoring, and conduct internal audits to safeguard client assets.

The bank also encouraged the public, staff, and partners to report suspicious activities through its official whistleblowing channels, which allow confidential submissions. Reports can be made via https://equity.ethicspoint.com or by calling +250 788 190 000.

As digital financial crimes continue to challenge institutions worldwide, Equity Bank Rwanda Plc reaffirmed its commitment to transparency, customer protection, and close cooperation with authorities while investigations proceed.