By Elias Hakizimana.
In line with the directive from the Prime Minister’s office and RURA on additional steps to ensure that the coronavirus does not spread further in Rwanda, Airtel-Rwanda has established new measures to further the progress in combating the epidemic.
The official announcement has been released on March 23, 2020 by Amit Chawla, the Airtel-Rwanda’s Managing Director.
“We adhere to this by implementing additional measures to adverse the impact of the pandemic to our customers. Airtel recognizes that as a country we are collectively all affected by the Coronavirus (Covid-19). As always, our strong determination is to do whatever it takes to effectively address any and all challenges that our customers may face in the midst of this pandemic.” He said.
He said that all the Airtel’s service centers will be open from 8.00AM-3.00pm. he urged the customers to take advantage of self-service channels (Airtel Money, airtime and data).
“It is in our best interest to make your mobile experience seamless. All our Airtel Money agents continue operating as normal, delivering all our essential services. We assure our customers that our agents will maintain regular hand sanitization and keep the one metre distance with our customers while serving them. We will continue to offer our customers Airtel money or all payment services in our respective service centers while adhering to the stipulated sanitization measures.” He added.
Amit Chawla noted that all documents from all their partners and customers should be sent to the following firstname.lastname@example.org and no physical copies will be allowed.
“Our efforts are primarily focused in ensuring the safety and wellbeing of our staff and customers as well as putting systems and capabilities in place to minimise business disruption.” He added.
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