By Elias Hakizimana.
Rwanda Development Board (RDB) has commended the efforts by different institutions and commercial entities in offering good customer services in the last 24 years and recognized the champions who attained to a good level in serving customers diligently.
While celebrating the customer service week this evening on October 5, 2018, the Chief Executive Officer of RDB Clare Akamanzi said that celebrating the achievements in good customer service has the main reason to celebrate the job and promote successful customer care service in both public and private institutions.
“We need to ensure that good customer care service is found at a hundred percent,” Akamanzi said.
She noted that recognizing the best employees compliments their efforts invested in serving clients and that awarding them carries a very significant meaning.
She also lauded tourists’ contribution in raising up the income of the country.
“Rwanda through RDB has been working hard top improve what we offer to our tourists in the country and we will continue to do that because we believe expanding tourism sector is a tremendous achievement in our country. We are looking at increasing the number of tourists, improve services and even the quality. We are working hard to market Rwanda to the rest of the world,” Akamanzi reiterated.
Speaking to the press, Akamanzi said that customer service is improving tremendously and that they target to reach 90 percent of good customer care appreciation from the current 74 percent.
She advised some hotels and restaurants that are reluctant in meeting hygiene requirements to put in efforts and improve on their services.
“We have an inspection team to assess and hold accountable people who do not respect hygiene requirements in their hotels and restaurants, we have recently closed one in Bugesera District due to failure to accomplish this, whenever we find such an issue we close the business and once they correct that we open again,” said Akamanzi.
Cyriaque Harelimana, The Minister of State in charge of Socio-Economic Development in the Ministry of Local Governments (MINALOC) said that many people have understood the importance of good customer service and know the rationale to do their job efficiently.
“ They have known of a well done job and how important to respect clients.” He said.
For the bureaucracy issue that raised a concern among the citizens, Harelimana said that they have put a toll free line “5353” for people to call directly MINALOC officials to communicate and ask for interventions.
“We request citizens to call this number and tell us what is not going on well. We explain to the citizens our services in details and we call up on them to know and strive for their rights by denying bad service,” he said.
Harelimana said that when a citizen is waiting to be served and wait for one to five days delays the development.
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